Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exuben (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://exuben.site
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Oh man, what a fantastic buy this was! I gotta tell you, the snug fit of this thing is an absolute game changer. You know that feeling when you're driving around with your precious cargo in the back? That constant worry at every turn or sudden stop? Well, kiss those fears goodbye with this baby! The installation process was as smooth as butter and it fits like a glove in my car. It's so secure, it doesn't budge an inch even on those pesky potholed roads we all dread. And that's exactly what you want when you've got your little one. It just gives me such peace of mind knowing my kiddo is safe and sound back there. There's no price tag for that kind of tranquility - it totally eases up the stress from being behind the wheel. And let me tell ya, seeing their happy face reflected in the rearview mirror while they're comfy-cozy... now that’s priceless! They seem to love it just as much as I do which makes road trips way more enjoyable for both of us. I mean seriously folks, if safety combined with comfort is what you’re after then look no further. This purchase has been worth its weight in gold and I couldn’t be happier about it! So yeah…if you ask me: Great purchase? Absolutely! No regrets here – not even one tiny bit! 😊
I've always been wary of car booster seats, but this one changed my perspective. The snug installation is a standout feature - it attaches securely to the car seat and doesn't budge inch, even on rough roads. The metal connectors are sturdy and reliable which gives me peace of mind knowing my child is.
Our little one loves road trips now thanks to this comfortable booster seat! It's incredibly soft without any sagging, ensuring a cozy ride every time. Plus, the convenient armrests make him feel like he's in his own little!
The arms are a nice touch - super convenient for those short road trips, will see how durable it is
The safety features on this booster seat are top-notch. Not only has it been FMVSS 213 crash tested to meet all requirements for safe transportation of children, but its vegan and non-toxic materials show that health isn't compromised at any point.
Love how soft the seat is, it doesn't sag at all which makes for a comfy ride.
No pressure on the back during long periods of sitting, my kiddo loves it!
We were pleasantly surprised by how easy it was to install this booster seat in our car! Once secured, we noticed there was absolutely no movement while driving – a big win for us parents who worry about these things!
This booster seat is made from vegan and recyclable materials. How awesome is that?
I'm impressed by the safety features. It's crash tested and meets all requirements. 👍
This booster seat stands out from the rest in terms of both safety and comfort. It has been FMVSS 213 crash tested to meet all requirements for safe transportation of children. Also, it’s made from vegan, recyclable materials which makes us feel good about our purchase.
I was pleasantly surprised by how comfortable this booster seat is! Not only does it not sag but also provides convenient armrests and doesn't put pressure on the back during long periods of sitting.
It attaches securely to our car seat, no worries about movement while on the go.
The snug installation feature is simply amazing! Our new booster attaches securely to our car seat without any hassle. The metal connectors ensure that the booster won’t move while driving - now that’s what I call maximum safety!
Appreciate this booster is made from vegan, recyclable materials. Super eco-friendly!
The ISOFIX fastening ensures maximum safety - I couldn't ask for more in a booster seat.
We absolutely love everything about this product – right from its easy-to-install design to its superior comfort level. My child loves the softness of his new ride!
impressive
i feel so much safer knowing this has been FMVSS 213 crash tested 🚗💨
Easy installation and a comfortable seat - what more could you ask for in a booster?
We were pleasantly surprised by how easy it was to install this booster in our car! Once secured, we noticed absolutely no movement while driving – a big win for us parents who worry about these things!
The snug fit of this seat is perfect for my little one. It's so comfy, they sometimes fall asleep during the ride!
Vegan, recyclable materials? That's an eco-friendly win in my book!
satisfied
The armrests are a hit with my kid. Long rides made easy!
As a parent, safety is my top priority. This booster seat goes above and beyond with its FMV 213 crash testing and metal connectors that ensure the seat won't move while driving. It's comforting to know it meets all safety requirements for child transportationli>
Crash tested and meets all safety requirements - I'm impressed 👍
Snug installation feature is reassuring, feels safe for my little one.
This eco-friendly booster made from vegan and recyclable materials aligns perfectly with our family's lifestyle. Plus, it's non-toxic which adds another layer of reassurance regarding its safety aspects.
This has been such an upgrade from our old booster. The child comfort & support are unmatched.
We love how secure this makes us feel when driving with our toddler in tow.
My kiddo loves the armrests on this thing! Makes him feel like he’s riding first class 😂
The snug installation feature of this booster seat is a game-changer. It doesn't budge an inch while driving, ensuring utmost safety for my child.
This eco-friendly booster made from vegan and recyclable materials aligns perfectly with our family's lifestyle. But would like to see more color options
Awesome
My kid loves the comfortable armrests on this seat. Long drives are no longer a hassle as he enjoys his comfy ride!
This product has been crash tested and meets all safety requirements - definitely gives me peace of mind knowing that my little one is safe.
I'm impressed by the softness of this seat! No sagging at all, making it super comfortable for long journeys.
No sagging seat! Makes long trips comfortable for the kiddo.
The comfort factor of this booster seat truly sets it apart! The soft, non-sagging material makes long rides comfortable for my little one. Plus, the convenient armrests are an added bonus which he absolutely loves!
Love how this booster attaches securely to our car seat with metal connectors – no movement whatsoever while on-the-go!
This booster attaches securely to our car seat - no movement at all
The backrest doesn't put pressure during long periods of sitting which makes those lengthy road trips more bearable for our kiddo.
This product not only ensures safe transportation but also promotes sustainability by being made from vegan and recyclable materials. I'm impressed by such commitment towards eco-friendliness in addition to ensuring child safety.
This booster attaches securely to our car seat - no movement at all!
Love the snug installation, it's so secure and gives me peace of mind on every journey.
recommend
Crash tested and meets all safety requirements - I'm relieved
Vegan, recyclable materials? That's an eco-friendly win in my book!
The comfort level is top-notch, no sagging seat and convenient armrests. My kid adores it!